Customer Service Recovery
“Our target would have been completely unachievable without Simply Thank You and their willingness to try new things and adapt to meet our needs.”
Service Recovery That Rebuilds Trust and Strengthens Loyalty
When your service falls short, we can send the right response with thoughtful, goodwill gifts that:
Rekindle trust
Reduce customer turnover
Protect your reputation
Gifts to rescue your brand's reputation
When you need to reach out to customers after a negative experience, it’s crucial to act fast and get the message right.
Simply Thank You helps put your brand back in front of customers with their service recovery solutions, delivering the right gesture, at the right time, to repair relationships and protect your reputation.
The High Cost of Losing Customers
More expensive aquiring new customers than retaining them.
Of consumers have ended their relationship with a company due to poor customer service.
Of consumers will stop doing business with a brand they love after just one bad experience.
Increase in customer retention has the same effect as decreasing costs by 10%.
Fundamentals for Success
From thoughtful gifting and branded rewards to swift delivery, Simply Thank You is here to make your business gifting effortless, personal, and unforgettable. Strengthen customer Bonds: Our tailored customer gifting services are designed to celebrate milestones, loyalty, and make your customers feel truly valued, fostering stronger, more lasting relationships.
Branded Gifting Platform
Meaningful Rewards
Effortless Management
Actionable Insights
Customer Service Recovery in Action
This video captures how Simply Thank You helps brands respond to service issues with speed, care, and impact. See how a thoughtful, branded gift can transform a negative experience into a moment of surprise and connection, restoring trust and strengthening customer relationships.
Trusted by the UK’s Best Service Teams
We partner with all the UK’s top five high street banks for customer service recovery.
Trusted by Brands with Millions of Customers
“Ability to recommend suitable gifts that are personalised to our customers has been a great benefit, salvaged a number of customer scenarios.”
Sinclair Volkswagen Bridgend
“We introduced a gift giving system through Simply Thank You to both wow our customers and offer an alternative apology.”
Northumbrian Water
“We would recommend Simply Thank You to any business that values customer engagement and happiness.”
Three
“We launched a fully branded box of gifts to our Long Servers when they hit milestones of service. Service we have received is excellent.”
DHL eCommerce UK
“Our bespoke gifting service allows Abri to give extra care to customers – and turn service failures into moments of delight.”
Abri
“By expressing gratitude to our customers, we have fostered stronger relationships across our Customer departments and improved overall customer satisfaction which has helped improve our D-MeX and C-MeX scores.”
Southern Water
Three Simple Steps
Book your recovery review
We’ll map your complaint journey and gifting triggers.
Launch your branded apology programme
From setup to sourcing, it’s fast, simple and scalable.
Keep your customers loyal
Turn unhappy customers into fans, with gifts that make them feel heard.
