Send gestures of goodwill and service recovery with our customer apology platform
Customer apology platforms built by experts to boost service recovery.
Our customer apology platform can help you get customer service recovery right
Want to turn a bad customer experience into a great brand experience?
When you’re in the customer service industry, it’s inevitable that you will make a mistake at some point and upset a customer. It happens to the best of us! The important thing is how you handle it when it does occur.
While a good apology can restore balance or even improve relationships, a bad apology can make things much worse. Sometimes a standard apology just isn’t enough. That’s where customer apology platforms come in.
Our customer apology platform allow you to apologize to customers for poor service at scale. Send automated or personalized apologies, gifts or gift cards – and track customer satisfaction levels.
The onecode powered customer apology platform. Developed to give total choice, the onecode from Simply Thank You lets you send rewards directly to customers, which they can exchange for a gift of their choice from thousands of options.
Your customer care team can have access to a controlled budget, with restricted manager access, and a customised look and feel.
Is it time to scale up and invest in a customer apology platform?
There are many benefits of using a customer apology platform, including:
- Improved customer satisfaction: Customer apology platforms can help you diffuse a situation quickly and effectively, which can lead to improved customer satisfaction levels.
- Increased customer loyalty: When you show that you care about your customers and are willing to go the extra mile to make things right, it can increase customer loyalty.
- Reduced customer churn: If you’re able to successfully diffuse a situation and keep a customer happy, it can reduce customer churn.
- Improved business reputation: By using customer apology platforms, you can show that you’re committed to excellent customer service. This can help improve your business’ reputation.