Service Failure Recovery: The Ultimate Guide
A service failure can mean a lot of different things. Maybe your website goes down, your phone service stops working, or you have an outage
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Category: Apology Gifts
How to say sorry in business
Even when customer satisfaction levels are through the roof, no brand is immune to a service failure. What sets your brand apart is the way
How to kickstart an apology gifting programme
We are all human, and we all make mistakes – even the biggest brands in the World. Could this be the year of customer apology
Tips to make the perfect customer apology
Taking the time to craft a tailored customer apology can go a long way in building trust with your customers and shows that you truly
