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We are closed from Friday 18th April and we re-open on Tuesday 22nd April.

Orders placed before 4pm on Thursday 17th of April will be delivered Tuesday 22nd of April.

articles

Category: Customer Experience

promotional gifts in the form of a branded reusable cup

How to Promote Your Brand: Tips for Success Using Promotional Gifts

How to Promote Your Brand: Tips for Success Using Promotional Gifts Looking to promote your brand but not sure how? Promotional gifts are a great

Help Offset the Cost of Living for Vulnerable Customers: Store Cupboard Gifts and Essentials

Help Offset the Cost of Living for Vulnerable Customers: Store Cupboard Gifts and Essentials With energy prices on the rise, many customers are finding it

Improve your NPS score

Your Net Promoter Score (NPS Score) is a valuable metric that can tell you how likely your customers are to recommend your company to others.

Service Failure Recovery articles illustration

Service Failure Recovery: The Ultimate Guide

A service failure can mean a lot of different things. Maybe your website goes down, your phone service stops working, or you have an outage

How to say sorry in business

Even when customer satisfaction levels are through the roof, no brand is immune to a service failure. What sets your brand apart is the way

Random Acts of Kindness: How They Benefit Businesses and Improve Customer Experience

You’ve probably heard of Random Acts of Kindness (RAK) – or even the flip side ‘Acts of Random Kindness -(ARK) but do you know how

Evolving the customer experience for loyalty

Customer loyalty is hard to come by the digital world. However, given the ease with which customers can now share their experiences with a large

Getting customer service right: A Guide

Who doesn’t love great customer service? Making a purchase, a service call or even a complaint feels better when we’re greeted with a smile, treated

Corporate Gifting with beautiful bespoke wrapping and branding

Corporate Gifting – what you need to know

Do you remember the last time you received a corporate gift? It might have been something minor, like a pen or a mug, or it

corporate flowers experts preparing corporate gifts for delivery

Corporate Gifts: The Importance of Thanking Your Clients and Employees

There’s a reason corporate gifts are such an important tradition – and it’s not just about showing your clients how much you appreciate their business.

The onecode – what is it, and who is it for?

What is the onecode? We launched the onecode as way for businesses to send one code that could be redeemed against gifts and treats, gift

Tips to make the perfect customer apology

Taking the time to craft a tailored customer apology can go a long way in building trust with your customers and shows that you truly